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Terms & Conditions that work for you

When you open an account with atm178, you agree to the terms outlined here.

Account SecurityPayment RulesWithdrawal VerificationSupport Access
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atm178 Terms & Conditions that work for you
GET HELP WITH YOUR TERMS

How to contact us about policy questions

We're here to answer questions about how these terms apply to your account. Reach out via the channels below during our service hours; our team responds to all inquiries within four hours on weekdays. Whether you need clarification on a payment rule, withdrawal process, or account obligation, we'll walk you through it. Players in Makassar, Denpasar and across Indonesia use these same support paths for rapid answers.

Team online

Live Chat

Open the chat widget in your account lobby. Available Monday to Sunday, 09:00 to 23:00 WIB. Real agents answer policy questions and account concerns directly.

Email Support

Send policy questions to [email protected]. Replies arrive within four business hours. Include your account number and the specific term you'd like clarified.

Account Settings

Review your full terms history in Settings > Account Agreement. Download a copy or request changes to your communication preferences anytime.

HOW WE PROTECT YOUR AGREEMENT

Security, data and your account rights

Your account data is encrypted and stored securely on our servers. We never sell your information to third parties.

Encryption & Storage

All login credentials and payment details use SSL encryption. Your account balance and transaction history are backed up daily across secure servers.

Data Access Requests

You can request a full export of your personal data held by atm178. Submit via Settings > Privacy or email [email protected]. We send it within 48 hours.

Withdrawal Verification

Before we return funds to DANA, OVO, GoPay or QRIS, we verify your identity. This step confirms the withdrawal matches your account holder name.

Account Closure Rights

You can close your account anytime via Settings. Upon closure, remaining balance returns to your source payment method within two business days.

Dispute & Amendment

If you dispute a charge or transaction, open a support ticket with details. We review all disputes within five business days and notify you of the outcome.

Retention Schedule

Account records are kept for six years post-closure per financial regulations. Shorter retention applies where local law permits. Contact support to confirm your data schedule.

Frequently asked questions about our terms

These are the questions we hear most often when people read through our terms. Each answer explains a specific rule and how it affects your account day-to-day.

Your login credentials are confidential. If another person accesses your account, any activity — deposits, withdrawals, play — is your responsibility. If you believe your account has been compromised, contact support immediately. We can secure it and review any unauthorized activity.

Once you confirm and send a payment through DANA, OVO, GoPay or QRIS, the transaction is final and the funds appear in your account within one minute. You cannot cancel it. If you sent funds to the wrong account by mistake, contact support right away with proof of the payment.

Withdrawals to DANA, OVO, GoPay or QRIS are processed within 24 hours after we verify your identity. The bank or wallet then transfers the funds to you — typically within one to three hours. We'll send you a confirmation email when your withdrawal is approved.

We require your full name, phone number and a government ID photo to verify withdrawals. These match your account registration details. We process verification requests within four hours during business days. Once verified, future withdrawals clear faster.

We close accounts only if you breach these terms or violate local law. If we discover suspicious activity, we'll attempt to contact you before taking action. In urgent cases, we may suspend access temporarily while we investigate. Closed accounts have remaining balances returned within two business days.

We share only the minimum required information — your payment wallet ID and transaction amount — with each payment provider to process your deposit or withdrawal. We never sell your personal data. All sharing complies with local privacy regulations.

We retain transaction records and identity verification documents for six years after account closure, per Indonesian financial regulations. You can request deletion of personal data where local law permits. Contact [email protected] to submit a formal request.

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