Reference

Our Legal Terms for Indonesian Accounts

atm178 operates under a clear legal framework so your account, personal data, and transaction records are handled consistently and transparently.

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atm178 Our Legal Terms for Indonesian Accounts
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, need to request a data copy, or want to flag a policy concern, our support team is available around the clock. We handle legal enquiries through dedicated channels separate from general account support, so your request reaches the right team without delay.

Team online

Live Chat

Reach our legal liaison team via live chat 24 hours a day, seven days a week. Start a session from your account dashboard and select the Legal & Policy topic from the dropdown so your query is routed correctly.

Email Support

Send detailed legal requests — including data access or account closure — to our policy email address. We aim to respond within 48 hours and confirm receipt immediately so you have a reference number for follow-up.

Account Dashboard

Log into your atm178 account, navigate to Settings, then Legal & Privacy to submit a formal data request or review the current version of our terms without needing to contact support at all.

POLICY HANDLING DETAIL

How atm178 Manages Your Legal Obligations

Each item below reflects a specific operational practice we apply to accounts from Indonesia.

Cookie Policy

We use strictly necessary cookies to keep your session active and analytical cookies to understand page performance. You can review and adjust your cookie preferences at any time from the Privacy tab inside your account settings.

Data Handling

Personal data you provide during account opening — including your name, email, and linked DANA or OVO wallet details — is stored on encrypted servers. We do not sell or share this data with third parties outside of regulatory obligations.

Account Security

Two-step verification is available for all accounts and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an email alert to the address registered on your account within seconds.

Data Retention

We retain account records, including GoPay and QRIS transaction logs, for a minimum of five years in line with our operational audit requirements. You may request a copy of your retained data by submitting a formal request via your account dashboard.

Requesting Changes

To update personal information — such as your registered email or linked payment wallet — open a support session and select Account Update under the Legal & Privacy menu. Changes to payment-linked data require identity verification before they are processed.

Who to Contact

For formal legal notices, data erasure requests, or objections to data processing, contact our Policy Team directly via the email channel listed in your account dashboard. Response time is within 48 hours on business days, with same-day acknowledgement.

Legal Policy Questions Answered

The questions below cover what Indonesian account holders ask us most about our legal terms, data practices, and account rights. If your question is not here, our live chat team can connect you to the legal liaison team within seconds.

Yes — eligibility to access and use atm178 depends on local law. We ask every account holder to confirm their eligibility before transacting. If your legal status changes, you are responsible for updating your account accordingly.

Log into your account, go to Settings, then Legal & Privacy, and select Data Request. We will compile your account records, including transaction logs from DANA, OVO, GoPay and QRIS, and deliver them to your registered email within 10 business days.

You may submit a data erasure request via our Policy Team email. Note that some records — such as transaction logs — must be retained for a minimum period under our audit obligations. We will confirm exactly what can be erased and what must be kept.

We send an email to your registered address at least seven days before any change takes effect. The current version of the terms is always accessible from the Legal & Privacy section of your account dashboard without needing to contact support.

Yes. Payment wallet references — including DANA, OVO and GoPay identifiers — are stored on encrypted servers and are never shared with third parties outside of mandatory regulatory reporting. You can review linked wallets under your account payment settings.

Closing your account does not immediately erase all records. We retain transaction logs and identity verification data for a minimum of five years under our operational audit policy. You will receive written confirmation of what is retained after your closure request is processed.

Contact our Policy Team via the dedicated email channel shown in your account dashboard under Legal & Privacy. Include your account ID and a clear description of the dispute. We acknowledge all formal disputes within 24 hours and aim to resolve them in five business days.

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